Last updated: September 3, 2026
Welcome to Arsanima! The terms "we", "us" and "our" refer to Arsanima, a brand operated by Ekaterra LLC. Ekaterra LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Arsanima is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS AND THE CARE RITUAL
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
The Care Ritual. Our designs are printed directly onto the garment with water-based pigment ink. The ink is absorbed into the cotton fibers and cured with heat, so it does not sit on the surface as a separate layer. The print resists peeling and cracking. It is not immune to heat or abrasion, and it fades gradually with washing and wear.
To protect the print, please follow the care instructions shown on the product page and on the garment label:
- Wash cold, at a maximum of 86°F / 30°C, inside out, with like colors, on a gentle cycle. Use a mild detergent.
- Air drying is best. Tumble dry low if you need to.
- Iron inside out on medium heat. Never iron directly on the print.
- Avoid dry cleaning, bleach and fabric softener.
The care label on the garment and the current product page are the controlling source for care instructions. Gradual fading and softening through washing and wear are normal characteristics of this printing method and are not defects. Damage that is clearly caused by care contrary to these instructions — for example hot washing, high-heat drying, bleaching, or ironing directly on the print — is not a manufacturing defect and is not covered by the replacement and refund remedies described in our Refund Policy. Nothing in this section limits any rights you may have under applicable law.
Handmade Character and Natural Variation. Each piece is printed to order. Because the artwork is prepared by hand for each garment color and each piece is produced individually, small variations are normal and are not defects. These include slight differences in tone, ink density and print placement between pieces; minor differences in garment measurements between production batches; and the natural texture of the cotton showing through the print. Published size charts are approximate, and measurements may vary by up to 1.5 inches (3.8 cm) between production batches. We recommend measuring a t-shirt that already fits you well and comparing it with the size guide on the product page. If a variation goes beyond what is described here — for example a misprint, a missing element of the design, or a fault in the garment itself — contact us under Section 26 and we will make it right.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
When you place an order, you are making an offer to purchase. Arsanima reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Arsanima confirms acceptance. We must receive and process your payment before your order is accepted.
Each piece is made to order. Orders are released to production approximately one hour after purchase. For that reason we are generally unable to accommodate cancellations, address changes or other order changes after checkout. Please review your order carefully before submitting, including your delivery address and any apartment or suite number.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. The policies displayed and accepted at the time your order is placed govern that order. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES, BILLING AND TRANSPARENCY
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Price Transparency. The price displayed for a product includes all mandatory fees. Government-mandated taxes and shipping charges are shown separately at checkout, as permitted under California Civil Code section 1770(a)(29). We do not add hidden service fees at the checkout stage.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING, DELIVERY AND POST-DELIVERY SECURITY
We currently ship within the United States only. Available shipping methods, charges and estimated delivery times are displayed at checkout.
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other events outside our reasonable control. Once we transfer products to the carrier, title and risk of loss passes to you.
Post-Delivery Security. Once the carrier system marks a package as "Delivered", responsibility for the physical security of the item rests with the customer. Arsanima is not liable for the theft or loss of packages from the delivery address after delivery. We strongly recommend that you provide a secure delivery location or arrange for secure pickup if you will not be present.
If tracking shows your package as delivered and you cannot find it, contact us promptly at hello@arsanima.studio. We will review the shipment with the carrier and do what we reasonably can to help resolve the situation, even where we are not liable for the loss.
SECTION 6 - INTELLECTUAL PROPERTY AND COPYRIGHT NOTICES
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Arsanima, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Arsanima, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Arsanima. Arsanima's names, logos, product and service names, designs, and slogans are trademarks of Arsanima or its affiliates or licensors. You must not use such trademarks without the prior written permission of Arsanima. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
DMCA Notices and Designated Agent. Arsanima respects the intellectual property of others and follows the notice and takedown procedures of the Digital Millennium Copyright Act, 17 U.S.C. section 512. Ekaterra LLC has registered a designated agent to receive notifications of claimed infringement with the United States Copyright Office under registration number DMCA-1079847. Notices of claimed copyright infringement should be sent to our designated agent:
Designated Agent: Ahmet Eray Kutuk
Ekaterra LLC (dba Arsanima)
Email: hello@arsanima.studio
To be effective, a notification must include the information required by 17 U.S.C. section 512(c)(3), namely: a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; identification of the copyrighted work claimed to have been infringed; identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate that material; information reasonably sufficient to permit us to contact you, including an address, telephone number and, if available, an email address; a statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please note that under 17 U.S.C. section 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages, including costs and attorneys' fees.
Counter-Notification. If material you provided was removed or disabled and you believe this was the result of mistake or misidentification, you may send a counter-notification containing the information required by 17 U.S.C. section 512(g)(3) to the designated agent at the address above.
Repeat Infringers. Where the Services make user-generated content available, we maintain and, in appropriate circumstances, implement a policy of terminating the accounts of users who are repeat infringers.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Arsanima is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Arsanima. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Arsanima, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Arsanima.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Arsanima, Shopify or users of the Services, or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, Electronic Communications, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. EXCEPT AS EXPRESSLY STATED BY ARSANIMA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ARSANIMA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
TOTAL LIABILITY CAP. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE PRODUCT OR PRODUCTS GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Liabilities That Cannot Be Excluded. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Arsanima, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 21 - GOVERNING LAW AND CLASS ACTION WAIVER
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. You and Arsanima consent to venue and personal jurisdiction in the state and federal courts located in Florida.
Your Local Consumer Rights. Nothing in this section deprives you of the protection afforded by the mandatory consumer protection provisions of the law of the state in which you reside. Nothing in these Terms limits any right you may have to bring an individual claim in a small claims court that has jurisdiction over your claim.
Class Action Waiver. To the fullest extent permitted by law, you agree that any dispute will be brought only on an individual basis, and not as a plaintiff or class member in any class, consolidated or representative action. To the fullest extent permitted by law, you and Arsanima each waive any right to a jury trial.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. The version of these Terms displayed and accepted at the time your order is placed governs that order.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@arsanima.studio.
Ekaterra LLC (dba Arsanima)
SECTION 25 - DIGITAL ACCESSIBILITY
Arsanima is committed to ensuring digital accessibility for people with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter an accessibility barrier while using our Services, please contact us at hello@arsanima.studio and describe the issue and the page where it occurred. We will make reasonable efforts to assist you and to address the barrier.
SECTION 26 - DAMAGED OR DEFECTIVE PRODUCTS
If a product arrives damaged or defective, contact us at hello@arsanima.studio within 30 days after delivery. To evaluate the claim we ask for a clear photograph and a short, continuous, unedited video showing the product, the printed design, the size label, and the issue. This helps us identify the cause and authorize a replacement or another defect-based remedy without delay. Replacements and other remedies are handled in accordance with our Refund Policy.
SECTION 27 - RETURNS AND RETURN AUTHORIZATION
Returns are handled in accordance with our Refund Policy, which forms part of these Terms. Every return must be authorized by us before it is sent. To request a return, contact us at hello@arsanima.studio within the return window stated in the Refund Policy. If the return is authorized, we will provide the approved return address and return instructions at that time, together with the period within which the package must be given to the carrier.
Do not send returns to the address printed on the original shipping label, to any other address shown on the package, or to any administrative or mailing address of Arsanima or Ekaterra LLC. Each piece is produced through a distributed made-to-order network, and none of those addresses is a return facility. Unauthorized returns may not be identifiable, may not reach us, and may not be eligible for a refund. Arsanima is not responsible for products sent to an address we have not authorized in writing.
SECTION 28 - EVENTS OUTSIDE OUR CONTROL
We are not liable for any delay in, or failure of, performance caused by events outside our reasonable control. These include, without limitation: natural disasters, severe weather, fire and flood; epidemic or pandemic and related public health measures; war, civil unrest, terrorism, embargo or acts of government; labor disputes and strikes; interruption, closure or failure of production, printing or supply facilities; carrier delays and disruption of transportation networks or postal services; and failure, interruption or degradation of payment processors, hosting, telecommunications, internet or other infrastructure services on which the Services depend.
While such an event continues, our obligations are suspended and the time for performance is extended accordingly. We will use reasonable efforts to notify you and to limit the effect on your order. If such an event prevents us from fulfilling your order within a reasonable period, either you or we may cancel the affected order, and we will refund the amounts you paid for the products that were not fulfilled.
SECTION 29 - ELECTRONIC COMMUNICATIONS
When you use the Services or send us an email, you are communicating with us electronically. You consent to receive communications from us electronically, including by email and through notices posted on our website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
We send order confirmations, shipping and tracking notices, return and refund communications, service messages, and notices of changes to our policies to the email address associated with your order or account. It is your responsibility to keep that email address current and to check it, including any spam, junk or promotions folder. Consenting to electronic communications is not consent to receive marketing messages. Marketing emails are sent only if you opt in, and you may unsubscribe from them at any time.
