RETURNS & REFUNDS
Not the right fit? We understand.
Eligible physical products may be returned for any reason when you contact us within 30 days after delivery.
How a Standard Return Works
- Email hello@arsanima.studio with your order number.
- Wait for your return authorization and approved return address.
- Give the package to the carrier within 7 calendar days after authorization.
- Use a trackable shipping service and keep your receipt.
- After the package arrives, we will record and inspect the returned items.
- Approved refunds are issued to the original payment method.
Customers pay return shipping for change-of-mind returns. Original outbound shipping charges are not refunded.
If the expected merchandise refund exceeds $100 USD, the return must be insured for the full refund value and require a signature or equivalent proof of delivery.
Cancellations
Orders are released to production within approximately one hour of purchase, so cancellations and changes are not available after checkout. Eligible products may be returned after delivery.
Return Condition
Products may be briefly tried on, but they must not have been worn beyond a brief try-on, washed, altered, stained, exposed to odors, or intentionally damaged.
The correct product, size, and quantity must be returned. Missing, substituted, counterfeit, or materially altered items are not eligible for a refund.
Bundles and Promotional Gifts
Products purchased separately may be returned individually. A product sold as a single curated bundle or set must be returned with all included components.
If a return causes an order to lose eligibility for a complimentary gift, the gift must also be returned. Otherwise, the value disclosed at purchase may be deducted from the refund.
Damaged or Defective Products
If a product arrives damaged or defective, email us within 30 days after delivery.
A clear photograph and a short, continuous, unedited verification video are required for a free replacement or another defect-based remedy. The video must show the product, printed design, size label, and reported issue. We may also provide a claim-specific code that must appear in the video.
Once the issue is verified, we will provide an appropriate resolution at no cost to you.
Digital Products
Digital products are generally non-refundable after delivery, download, or access, except where required by applicable law.
Start a Request
Email hello@arsanima.studio with your order number and the products involved.
Do not send products to the original shipping-label address or an administrative address.
